Effective testimonial video production is a powerful tool that can influence prospects and help them make buying decisions. Each customer testimonial video on your website serves as social proof that your company has delivered on its promise. As prospects look at client testimonials and see that other people, many just like them, have had successful experiences with your company, they’ll feel more confident in buying similar products and services from you.
What makes a customer testimonial video so effective? Featuring client testimonials in video format allows future site visitors to see and hear your customers speaking favorably about your products or services. They’ll see that despite the strong testimonial video production values that went on behind the scenes, these are real people relaying real experiences. This builds trust and reinforces your credibility.
In fact, effective testimonial video production centers on the following three important factors:
- Word of mouth
Build Credibility with Client Testimonials
Whether you have one or dozens of client testimonials featured on your website, each customer testimonial video adds credibility to your claims. While you could broadcast high quality commercials touting how wonderful your product or service is, having a customer echo those claims is far more credible. Anyone can say their company will do a professional job; but if a satisfied customer says so, that’s much more credible. Ideally, not only will your testimonial video production team capture your client’s describing your product or service, it will also record images of your client enjoying the finished product.
Leverage Word of Mouth Advertising through Testimonial Video Production
Each customer testimonial video also harnesses the power of word of mouth advertising. People trust the recommendations that come from other consumers. Even if your site visitors don’t know your clients personally, they can relate to the people featured in each customer testimonial video.
Testimonial Video Production can Serve as a Relationship Marketing Tool
Client testimonials can reinforce your company’s commitment to becoming partners on each project and serve as social proof that you aren’t just a company, you’re a team of professionals that takes the time to get to know your customers and their needs. Your prospects will see a series of satisfied customers who were taken care of so well that they were willing to share a few words about their experiences via a customer testimonial video.
How to Ensure a Successful Testimonial Video Production Campaign
Clearly posting video client testimonials on your website can influence prospects due to the increase in credibility that each customer testimonial video provides. However, not all testimonial video production procedures are created equally. Some tips to follow include:
- Using a professional video production company
- Using real customers
- Using a diverse mix of customers
- Keeping each customer testimonial video short and focused on just one key benefit
- Presenting different benefits from different customers
- Addressing common objections via client testimonials
- Inviting customers to contribute their own testimonials
Testimonial video production requires a mix of traditional video production techniques and marketing expertise. Your video production team should be prepared to allow your clients to speak freely while gently guiding them about which points to cover. Your clients should feel comfortable in front of the camera and be genuinely pleased with your products and services. After the shoot, the video production company’s editor will select the best parts of the customer testimonial video and create a final cut that delivers the client testimonials perfectly.
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