Video eMail Marketing Planning Tips

Planning your email video marketingVideo email marketing campaigns can be much more complex than meets the eye. In fact, they should be. Like traditional email marketing, your video marketing campaign should build on itself, ultimately leading to a desired action. This involves much more planning than simply pointing to an existing website video in your newsletter. Below are a few tips to ensure that your campaign informs, guides, and delivers.

What Do You Want to Accomplish with Video Email Marketing?

Start by considering what you want to accomplish with your email marketing campaign along with how your subscribers initially found you. Let’s say that you sell kitchen remodeling services. You ultimately want subscribers to pick up the telephone and call you for an in-home consultation so that you have the opportunity to bid on their remodeling projects, right? Before you start sending videos of your work and asking for a consultation, you need to also consider why your subscribers opted into your list and then tailor your video email marketing campaign to satisfy those users. You need to earn their trust and deliver on your promises.

For example, if your subscribers joined your list in order to download a free report about environmentally friendly building materials, it would make sense for your email campaign to feature a website video that showcases some of the most innovative eco-friendly building products available. Since you know that these subscribers are sensitive about the environment, your email marketing campaign could continue to build your credibility as a “green” remodeler. After sending a website video on building materials, your next message might discuss Energy Star appliances or the benefits of using trash compactors and composters.

Create an Entire Video Email Marketing Series Leading to Your Goal

Now that you have a goal in mind and understand what your subscribers are interested in, brainstorm at least five ideas for your video email marketing campaign. In this example, you might want to discuss green building materials, Energy Star appliances, composting tips, innovative kitchen faucets that conserve water or heat it instantly, and energy-efficient kitchen skylights.

Now that you know the topics, it’s time to produce a website video for each message in your campaign highlighting those topics. By including a website video in your email marketing messages, not only are you providing your subscribers with valuable information that they are interested in, you are redirecting them back to your website where you’ll have additional opportunities to make your case. Do this each week and your subscribers will become more comfortable with you and recognize your expertise in the topic. Who do you think they will call when it comes time to remodel their kitchens? The expert that has continually demonstrated expertise green kitchen remodeling topics – you!

Create a Call to Action

While it may seem like you’re the obvious choice thanks to your video and email marketing strategy, many prospects need to be reminded to call you. Make sure that your video email marketing campaign and website video series ends with a compelling call to action. This goes back to step one where you defined what you want to accomplish. In this example, you want the prospect to call and schedule a consultation. Make it easy for your prospects to do this by including your specific call to action such as, “Call 1-800-xxx-xxxx to schedule a free, in-home kitchen remodeling consultation.”

No matter what product or service your business offers, a well-planned video email marketing campaign can build trust, reinforce your area of expertise, and send prospects back to your website to watch a website video on the topic. Create an email marketing series with a specific goal and ask your prospects to take action.

What do you think about planning a video email marketing campaign in advance? Share your thoughts in the comments section below:

Testimonial Video Production: To Script or Not to Script

Testimonial ScriptwritingTestimonial video production starts long before the cameras start rolling. First, you need a willing client to appear in the customer testimonial video. Next, you need to plan the entire shoot from location to what the client will actually say during filming. At this point, you have two choices: letting the customer speak freely or scripting the words. Let’s take a look at these two options for client testimonials.

In either situation, you need happy customers willing to share their positive experiences on video. The problem with allowing customers to speak freely during testimonial video production is that customers aren’t always clear about what satisfied them. Where one customer might say, “They were great” and then draw a blank, another customer could ramble on for ten minutes detailing every aspect of the transaction. These two extremes illustrate why scripting client testimonials makes more sense.

While it’s tempting to simply let your happy customers speak their minds, the best client testimonials are scripted. Some business professionals balk at the thought of scripting a customer testimonial video. They may feel as though the scripted customer testimonial video is somehow dishonest. Scripting client testimonials doesn’t mean putting words into clients’ mouths. It’s a process that involves interviewing the customer, extracting the most satisfying parts of the user experience, and crafting a customer testimonial video script to match. When done properly, the words are authentic because they accurately reflect what the customer has previously said.

Testimonial Video Production – The Scripting Process

Scripting client testimonials is necessary because you have a short amount of time for customers on camera to make their point, and many customers aren’t exactly sure what their points are. In order to help customers communicate what they liked about a product or service, a skilled scriptwriter joins the testimonial video production team and carries out the following steps:

  • Interview the customer – When it comes to scripting a customer testimonial video, scriptwriters must first interview the customer to uncover vital information about the customer’s experience. By asking the right questions, listening to the responses, and digging deeper, a skilled scriptwriter can quickly uncover hidden gems that the customer might not have freely discussed without prompting.
  • Extract the most satisfying parts of the customer’s experience – After interviewing the customer, the scriptwriter reviews the interview transcript and extracts those magical moments.
  • Write a concise customer testimonial video script – From there, the scriptwriter crafts a concise script that is as close to the customer’s own words as possible, highlighting those magical moments and making a point quickly.

Once the customer testimonial video script is written, it is given to the customer to review to ensure that it accurately reflects the customer’s experience and speaking style. Changes can be incorporated as needed. Finally, as testimonial video production continues, the client rehearses the lines for a natural delivery. Teleprompters or cue cards may be used to prompt the client.

In addition to writing and practicing the script, further testimonial video production work can be done to polish the customer testimonial video to perfection. For example, it’s not unusual for clients to stumble over words when giving client testimonials on video. Encourage your customers to keep speaking and not get flustered. After all, you can reshoot the testimonial as well as edit it afterward.

Scripting client testimonials requires a strong scriptwriter with excellent interviewing skills. With a concise, to-the-point script in place, your customers can express themselves better than ever without compromising their experience or integrity.

What do you think about scripting client testimonials? Share your thoughts in the comments section below:

Website Video Spokesperson: Things to Avoid

Web video spokespersonTechnology has made it possible to place a website video spokesperson on your website. When done correctly, your virtual spokesperson can serve as a tour guide and sales agent. When done incorrectly, your Web video spokesperson can drive visitors away. Avoid these common mistakes and enhance the user experience.

  • Avoid allowing the website video spokesperson to speak before being clicked. It’s fine for your virtual spokesperson to walk onto the screen and wait, but the Web video spokesperson should never begin speaking until the user clicks.
  • Avoid low quality video. Your website video spokesperson should appear in full HD video. Today’s users are accessing websites on screens of all sizes ranging from tiny cell phone screens to massive flat screen TVs.
  • Avoid lengthy speeches. As with most online videos, your virtual spokesperson should respect your viewers’ time. Few Web visitors have the time, attention span, or desire to watch a lengthy video and many will resent been forced to listen to a long pitch.
  • Avoid having the video spokesperson read the website text. This can turn off site visitors, possibly even insult their intelligence. Allow your virtual spokesperson to contribute to the conversation, when clicked, not rehash what already appears on the page.
  • Avoid repeating the same video multiple times. Each Web page featuring your virtual spokesperson should have its own unique script tailored to the page’s content and desired call to action. Having the Web video spokesperson repeat the same information is redundant, boring, and annoying. Just as a real estate agent would point out the benefits of the family room while showing clients the family room and the merits of the master bathroom when showing the master bathroom, the same is true of the website video spokesperson. The script should be relevant to the page.
  • Avoid generic scripts. Your company is unique so make sure that your virtual spokesperson accurately reflects that. While a generic “welcome to our site” might have longevity on its side, it doesn’t communicate what’s unique about your product, service, or brand.
  • Avoid branded video players. Some entry-level Web video spokesperson service providers place their logos and links inside the video player as a means of keeping costs low. However, this is distracting and takes away from your core message.
  • Avoid borders. Today’s video technology allows for borderless video overlays. Your website video spokesperson can literally walk across the screen.
  • Avoid pushing and pull your visitors in. A virtual spokesperson can be used in many ways. You may be tempted to use your Web video spokesperson as a broadcaster who pushes a message to viewers. Put away the bullhorn and put your website video spokesperson to good use as a warm, inviting host. Write the script with user benefits in mind and create engaging copy. Use a soft sales approach and allow your virtual spokesperson to gently guide viewers to a compelling, relevant call to action.
  • Avoid choosing the wrong Web video spokesperson for your site. The website video spokesperson will become the face of your company, so choose wisely. Make sure to select a virtual spokesperson that reflects your company’s values and resonates with your customers.

Clearly, you have a lot of considerations when opting for a Web video spokesperson. Though it may seem like a lot to remember, it all comes down to this: attracting and guiding visitors. Avoid anything that could drive visitors away and embrace techniques that can draw them in. If you can accomplish these two key points with your virtual spokesperson, your campaign is sure to be a success.

What website video spokesperson techniques annoy you? Which ones work well? Share your thoughts in the comments section below: