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The Nurture Phase of the Video-to-Lead Funnel: A Detailed Look

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Okay, your prospects have moved through the video-to-lead funnel. Having first been engaged through informative Web videos and then converted after watching video overviews, demonstrations, and testimonials, they’re now ready to move into the final phase, the nurture phase.

When leads enter the nurture phase of the video-to-lead funnel, you’ve earned the opportunity to make a connection, send follow-ups, and show your solutions. At this point, you have positioned yourself as a knowledgeable expert that understands your leads’ problems.

Web videos in the nurture phase take many forms. For example, you can use Web video to introduce yourself to a lead and invite the lead to meet with you in person. A short video message emailed to a lead is a non-threatening way to introduce yourself and quickly reinforce the benefits of your offer. Your lead can quickly get a taste of your offer’s benefits without meeting with a salesperson just yet. This technique can also overcome a lead’s resistance to talking with a salesperson. After seeing you on video and understanding that you’re a real and caring person, objections to speaking with you on the phone or meeting in person may be eased. Web videos designed to make a connection are an excellent choice when you have accounts that have been previously impossible to penetrate.

Video demonstrations at this phase can be even more detailed than those presented during the convert phase. For example, video demos are effective at converting prospects during the convert phase while in-depth video tutorials further demonstrate the benefits of your product or service.

Following up with leads is crucial. Regular exposure to your message continues building trust, reinforcing benefits, and positioning your product or service as the solution. While there are many ways to follow up, consider using Web video. For example, you could send a video link in an email message when a lead requests information; you could send a video link in a thank you email after a lead has contacted you or ordered a sample; and you could use “special video reports” to encourage leads to sign up for a newsletter and then send regular newsletters (incorporating video links, of course) at specific intervals.

The nurture phase of the video-to-lead funnel provides you with the strongest opportunity yet to close the deal. After all, your prospects have been engaged and converted into qualified leads with a genuine interest in your offerings.

How have you used Web video in the nurture phase? What’s worked for you? What hasn’t worked? Share your thoughts below.

The Convert Phase of the Video-to-Lead Funnel: A Detailed Look

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Continuing our discussion about the three phases of the video-to-lead funnel, let’s explore the second phase: convert. As you know, prospects move through the video-to-lead funnel from the top at the “engage” phase, move down through the “convert” phase, and finally enter the “nurture” phase.

Once you’ve engaged your prospects with videos that help solve your prospects’ problems, present tips and best practices, expand upon an event, or otherwise engage your prospects and build trust, the next step is to convert them from casual visitors with a passing interest into legitimate leads with a genuine interest in your offer.

The convert phase provides you with the perfect opportunity to showcase your company, product, or service as well as prove that you can deliver upon your promise. Videos well suited for this phase of the video-to-lead funnel fall into the following three general categories: overviews, demonstrations, and testimonials.

Video Overviews

Video overviews are short Web videos that show case your company, product, or service. Remember, your prospects have already been engaged by viewing earlier videos. At this point, you may have solved a problem, shared interesting ideas, or interviewed a key leader; in short, you’ve earned a degree of trust with your visitors. They’re now much more open to learning more about you and your offerings. A video overview showcasing your company, such as a company tour, or your products and services typically increase prospects’ time on a website by four times over baseline. Not only that, your customer is now much more informed when entering the sales cycle.

Video Demonstrations

Engaged prospects may actively seek additional information as they begin forming their buying decisions. For example, if you’ve discussed a problem in a Web video and mentioned that your product was designed as a solution to this problem, an engaged prospect may look for a demonstration video to see the product in action. Demonstration videos educate and inform prospects about the product or service, reinforce benefits, and serve as proof of concept. Sure, you can say that your widget sets up in less than 10 seconds, but the real proof is in actually seeing the widget being set up – in less than 10 seconds as promised. Web video can do that. These video demos also position you as an expert who understands the challenges and problems prospects face, and they show that you have the best solution.

Video Testimonials

Video testimonials are particularly powerful. Again, you say how wonderful your product is all day long but your word isn’t nearly as trustworthy as that of a prospect’s peers. Video testimonials show proof that your product or service has served others extremely well. For example, which of the following is more credible: “Our widget will save you $1000 per year in utility bills” or “This widget paid for itself in the first month and saved me over $1000 last year on my electric bills”? Video testimonials serve as an accelerated, and effective, form of word-of-mouth advertising.

The video-to-lead funnel’s convert phase is an important phase where you can build upon the trust you’ve already earned with your prospects.

The Engage Phase of the Video-to-Lead Funnel: A Detailed Look

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Earlier, we talked about the “video-to-lead funnel” with its three phases:Engage, Convert, and Nurture. This funnel represents a strategy for using Web video to guide and convert prospects. The broadest part of the funnel is the Engage phase. In order for a prospect to convert, that prospect must first be engaged. How do you use video to engage prospects? Let’s explore.

In general, videos that add value engage your site’s visitors. Examples of engaging videos include:

  • Interviews with thought leaders on topics of interest to your site’s visitors. This type of video typically increases engagement by two and a half to three times over baseline.
  • Videos consisting of tips or best practices of interest to your site’s visitors. These videos typically increase engagement by two and a half to three times over baseline.
  • Videos that contain solutions to your prospects’ problems.

Promotional videos can also engage your site’s visitors. For example:

  • A video spokesperson that guides your visitors to specific Web pages is much more engaging than a text link.
  • Videos embedded in reports and white papers can bring the material to life and engage your prospects.
  • Video links in newsletters add interest while also driving your prospects to specific pages on your website. In addition, video links in newsletters have been shown to reduce opt-out rates.
  • Videos positioned on landing pages increase landing page conversion rates by one and a half to two times over baseline. They also encourage follow through on your call to action by reinforcing the benefits of your offer.

Videos related to an event are another terrific way to engage your prospects. In fact, you can use videos before, during, and after an event, adding value and engaging prospects each step along the way. For example:

  • Before the event – Use video to promote your event and increase attendance. This strategy typically results in an improvement of two to four times over baseline.
  • During the event – Video displays during the event engage attendees and add another dimension to your presentation while recording the event itself ensures that you have footage to share afterward.
  • After the event – The possibilities for using video after an event are vast. You could post highlights from the event on your website for those who couldn’t attend, thereby engaging prospects after the fact. You could edit the footage to include detailed excerpts from speakers and post it on your website. You could use excerpts from the event as you promote the next event in the series. You could create an event follow-up video with a special offer which typically results in a follow-up response of 22% to 35%. Each of these post-event videos allow you to keep the conversation going and reach attendees and non-attendees alike. They also strengthen your position as an expert.

What do all of the above videos have in common? They engage prospects.

How have you used Web video to engage your site’s visitors? Share your ideas in the comments section below.

Video-to-Lead Funnel: Guide Your Prospects to the Sale

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Leveraging Web video to generate sales leads requires more than glitter and technology, you need a strategy to guide your visitors through the process. First, visitors must land on your website. Once, there, you’ll need to shape their buying decisions. One of the best ways to transform your prospects into qualified leads is to use the “video-to-lead funnel.” Here’s a look at what it is and how to leverage it.

video to lead funnelWhat is the Video-to-Lead Funnel?

Like a traditional funnel, the video-to-lead funnel is wide at the top, tapering down to a small spout.

Prospects fall into your video-to-lead funnel at the top where you’ll have the opportunity to engage them through informative videos, promotional videos, event videos, and other videos that add value. Video content that adds value, encourages follow through on calls to action, or adds interest is ideal in this phase of the funnel.

As prospects move down the funnel, you’ll need to convert them to qualified leads with videos that educate prospects about your company, products, and services. Typical videos that aid in the conversion process include demonstrations, product overviews, and testimonials. Because prospects have experienced engaging videos earlier, they know that you offer something of interest to them. Now, they need proof of concept in order to convert. Videos such as company overviews, product or service demonstrations, and video testimonials accomplish this vital task.

After going through the engagement and conversion processes, your prospects approach the spout of the funnel where the nurture process begins. At this point in the funnel, you have the opportunity to make a connection with your prospects, send follow-ups, and present solutions. All along, your videos have been preparing your prospects to get to this point: the point where they’re no long prospects who happened by your website but qualified leads who are genuinely interested in what you have to offer. Your videos at this point can arrive after requests for information, as email follow-ups, or through deeper links within your site.

What Can the Video-to-Lead Funnel Do for You?

When successfully implemented, a video-to-lead funnel improves conversion rates and shortens the sales cycle. At the top of the funnel, engaging videos can increase conversion by 20 to 200 percent. In the middle of the funnel, conversion videos increase engagement two to four times. As these prospects progress through the bottom of the funnel, you’ll likely see an increased close rate and a shorter sales cycle.

Putting the Video-to-Lead Funnel to Work

Simply embedding a few YouTube videos on your website or blog isn’t a strategy and knowing that the video-to-lead funnel exists isn’t enough. You must actively plan, implement, and manage your funnel. This involves the production of professional, well-crafted videos and effective calls to action for each section of the funnel. Like water moving through a funnel, prospects go through the video-to-lead funnel from the top to the bottom. Plan your strategy so that each section (Engage, Convert, and Nurture) logically leads to the next and you’re sure to see improvement in conversion rates.

Creating an Effective Call to Action on the Web

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The Web has become a marketing bonanza with the potential to reach a massive audience. However, you may only have one chance to make an impression with a site visitor, so make sure to take full advantage of it by including an effective call to action. Calls to action are simple prompts that tell the visitor exactly what they need to do next. For example, “Click get started to schedule your free initial consultation” is a call to action. Calls to action can be used in all of your Web marketing efforts including: on webpages; in 60-second promotional Web videos; and in virtual spokesperson Web videos.

Creating Effective Calls to Action
buy buttonIn order to be effective, calls to action must be simple, beneficial, and positive. This is true regardless of where you ultimately place the call to action.

  • Calls to action must tell the user what action you want the user to take. If your webpage has been created to sell a product, then the call to action needs to tell the user to take an action that will lead to a purchase such as “click for a free quote.” If a Web video is informational, a call to action prompting the user to visit your website for a free information report containing additional information may be in order.
  • Calls to action must be simple. No one wants to jump through hoops simply because they watched a Web video or visited a website. Users may be willing to fill out a short survey, comment on your blog, sign up for a newsletter, or order a product, but they may not be willing to write an essay, watch a three-hour presentation, or perform a series of complex tasks just because you say they should. Keep your calls to action simple, and they’ll be more likely to be acted upon. In addition, limit your call to action to just one. Otherwise, if you offer too many calls, your visitors may opt not answer any of them.
  • Calls to action must be beneficial to the user. Few users blindly follow calls to action without knowing what’s in it for them. If you want to collect email addresses for marketing purposes, that’s not good enough for most users. On the other hand, users might respond if they’ll get a free report or access to informative articles. Make sure to tell your users how they will benefit by taking the action.
  • Calls to action must be positive. While chain letters may work focusing on fears and negative consequences, Web marketing generally doesn’t. Use positive language, ideas, and concepts. For example, which of the following two phrases, “Avoid prison by reading this book” or “Become a better citizen by reading this book,” is positive? While avoiding prison is certainly worth doing, it carries with it a negative connotation (that the user is a potential criminal). Becoming a better citizen is positive and applies to everyone, not just criminals. When crafting your text or dialogue, imagine your users nodding along in agreement. Wouldn’t you rather set your users up to say yes rather than no? By using positive language and keeping your calls to action positive, your users will be more likely to agree with you and follow your lead.

Whether you’re creating calls to action for webpages, 60-second promotional Web videos, or for virtual spokesperson Web videos, tell your users what they need to do and how it will benefit them while also keeping the calls to action simple and positive. Use these techniques in all of your Web marketing efforts and you’re sure to see improved conversion rates.

What are your favorite calls to action? What has worked for you? Join the discussion and explore this in greater detail in the comments section below.

Enhance Visitor Follow Through with Online Video

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Creating landing and squeeze pages is a common Web strategy used to prompt site visitors to perform a specific action such as sign up for a newsletter or purchase a product. These pages don’t automatically lead to conversions though. The pages must first be discovered by the user, and the pages must be loaded with compelling text. Once the visitor lands on the page, the content must convince the visitor to act. While text can certainly do that, you have another tool available: online video.

You can use online video in several ways. For starters, use online video to help the visitor find the desired page. For example, if you want users to download a trial version of a new program you’ve developed, use online videos on-site as well as off to drive traffic to your free download page. Online video is a terrific medium for demonstrating the features of the program, showing the program in action, and showing how the program can make life easier for its users. Consider video testimonials, onscreen chats with the software developers, a virtual spokesmodel, or a polished production touting the features and benefits of the program.

These videos can be used on your site or off – or both – to drive traffic to your landing page. For example, you could use a virtual spokesperson to talk about the benefits of your new product and then point to the link that users need to click in order to learn more and download the free trial. You could also post videos on YouTube and other external sites.

Now that traffic is landing your landing page, you can put online video to work once again. After all, not all traffic will arrive based on those videos. As the old saying goes, a picture speaks loader than words. So, put moving pictures to work for you! Online videos allow your site’s visitors to get a taste of whatever it is you are selling. In addition, online videos make your site more personable. People like to buy from other people, and featuring people on your landing page’s videos illustrates that your company is powered by real people.

Because you will be featuring an online video on your landing page, make sure that the video features a clear call to action. This isn’t the place for video tutorials; it is the place for marketing video. What do you want viewers to do once they’ve watched the online video? Download a trial version of your software? Fill out a survey? Sign up for a newsletter? Buy your product? No matter what you want the user to do, you must prompt the viewer to do it! This could be as simple as saying, “Download a free trial version today” or “Take advantage of our $20 discount by ordering before midnight.”

Online video has become a powerful tool with many applications. Not only can it drive traffic to your landing pages, it can also enhance visitor follow through rates.

How have you used online video on your squeeze pages? Share your ideas, thoughts, and successes with us!

Using a Video Spokesperson to Deliver Compelling Calls to Action

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Your website’s video spokesperson serves many purposes ranging from welcoming visitors to the website and explaining what your site is all about to talking visitors into performing some sort of action such as filling out a survey, signing up for a newsletter, or buying a product. Your video spokesperson builds trust by demonstrating knowledge about your company’s products and services and relating to visitors. In short, a video spokesperson represents your company in a far more compelling way than static text. When strategizing your use of virtual spokespeople, make sure to incorporate calls to action in your scripts.

Soft Selling: Your Virtual Spokesperson is the Perfect Choice 
Prefer to take a soft sales approach on your website? Soft sales techniques can be effective sales techniques. Incorporate “yes” questions into your speech to subtly get your visitors to agree with your pitch. For example, “Do you want to earn more money?” or “Are you looking for an effective way to discipline your children?” are questions that can prompt a positive response in the form of a nod or a verbal “yes.” After all, who doesn’t want to earn more money? Who wants to be an ineffective parent? Let your video spokesperson ask positive questions.

Calls to Action: Put Your Video Spokesperson to Good Use  
While guiding your site’s visitors into a positive frame of mind is good, relying on them to take action on their own is risky. It may not cross a visitor’s mind to sign up for your newsletter unless you prompt with a call to action. Having a friendly video spokesperson prompt your site’s visitors to perform some type of action helps raise awareness that an option exists and can lead to improved conversions.

For example, if you have a “sign up for our newsletter” graphic, link, or other element embedded into your site, it’s easy to assume that interested visitors will do just that. However, what if the visitors never see the link? Web usability and eye tracking studies show that online users tend to scan, with the upper left corner of Web pages receiving far more attention than other areas. It’s entirely possible that your graphics and links may not have been looked at!

Your virtual spokesperson can change that. Not only can a video spokesperson walk onto your screen and visually point to specific areas of the page, she can incorporate calls to action into her delivery. For example, imagine a virtual spokesperson walking onto a Web page that covers parenting issues and saying, “Want to learn more about becoming an effective parent? Sign up for our weekly newsletter by clicking this button.” Can you imagine the site visitor nodding in agreement when the question is asked? Can you imagine the video spokesperson pointing to the button? Can you imagine the visitor clicking the button? That’s the power of using a video spokesperson to create a compelling call to action.

How will you put your virtual spokesperson to good use? Share your thoughts in the comments section below.

Why Should Your Site’s Visitors Trust Your Virtual Spokesperson?

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Deciding to add a virtual spokesperson to your website is exciting. Not only will you soon have an attractive video spokesmodel welcoming visitors to your site and adding a personal touch, you’re expecting to see increased sales conversions as a result. But wait? What’s that nagging feeling in the back of your mind? Could it be trust issues? Are you wondering why your site’s visitors should trust your virtual spokesperson?

The Importance of a Credible Virtual Spokesperson
Whether you’re wondering about this or not, it is vital that your virtual spokesperson builds trust with your site’s visitors. If the spokesperson fails to build trust, you might not see the sales increases that you’re hoping to see. Worse, if you select a virtual spokesperson that is unprofessional or a bad fit for your site, you could lose credibility with your audience all together.

Because building trust can drive sales and losing trust could drive visitors away, it’s important that you choose a professional virtual spokesperson. Professional spokespeople are trained in the fine art of appearing on camera.

Professional virtual spokespeople are actors who can:

  • Quickly memorize scripts
  • Work off of teleprompters
  • Play multiple roles
  • Change their looks to match different roles and moods
  • Appear at ease on camera
  • Relate to audiences
  • Maintain eye contact with the camera
  • Select clothes, makeup, jewelry, hairstyles, and props that look good on camera and enhance the role being played without distracting
  • Add personality

How a Virtual Spokesperson Can Build Trust 
A virtual spokesperson can build trust in several ways including:

  • Having the right look for the website. For example, if your website caters to hip-hop music fans, an urban young adult playing the part of a record producer or D.J. would be more likely to build trust with site visitors than a senior citizen or a traditional businessman. The opposite is true if the site caters to senior citizens or banking customers.
  • Having a natural, accessible appearance and attitude. The more your audience feels connected to the virtual spokesperson, the better. Does the spokesmodel seem like someone your audience members might enjoy being with? Does the spokesperson seem approachable and friendly?
  • Saying the right words, in a natural way. Virtual spokesmodels don’t generally get to say whatever they want to say; their words are carefully scripted in advance. A talented actor delivers these words in a natural way. With a well thought out script and a natural talent delivering the message, you can build trust with your audience.
  • Appearing on screen without causing technical glitches. Web users don’t like websites that cause their browsers to crash, and they’re technologically critical. Strong production values and overlay technologies that do not cause conflicts are a must.

What does all of this mean to you? It means that professional talent, the right appearance, a strong script, and high production values build trust. Invest in these areas and your virtual spokesperson will be a successful addition to your website.

Online Video Types – Know Your Purpose

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When it comes to online videos, all videos are not made the same. Nor should they be. In fact, each video that you produce should have a clear purpose. Do you know what you expect out of each online business video? By knowing the video’s purpose, you’ll be able to produce a video that fulfills it as well as be able to measure the video’s success once posted online.

Three Types of Online Videos
Most online videos fall into three categories: informative/educational, conversion, and viral videos. Each of these categories has its own purpose. For example, an informative video endeavors to educate viewers about a product, service, industry, or issue while a conversion video strives to convince viewers to perform a specific action such as subscribing to a newsletter or buying a product. Viral videos are often used to build brand awareness or drive traffic to a Web site.

Informative Videos
Informative videos are educational videos. Creating a informative video allows you to provide value to your site’s visitors while also distinguishing your company from your competitors. After all, buy sharing your expertise, you are demonstrating it and building trust. If your competitors are not doing the same, who do you think will look more credible from your customers’ perspectives?

Understand that an informative video isn’t necessarily going to translate into immediate sales. While you may see some immediate and future sales as a result, sales are not the primary purpose of informative business videos. Depending on how you optimize an educational video and where you post it, you may see: increased traffic to your Web site, incoming links from other Web sites (which can both drive traffic as well as provide additional PageRank from Google), return traffic, higher listings in Google search results, more trust with customers (and future sales). In addition, if your product videos show users how to use the product or troubleshoot common problems, you may experience fewer calls from customers seeking help.

Conversion Videos
Conversion videos have a single purpose: to convert prospective customers into actual customers. This purpose may be a multistep process with a conversion video first prompting your site’s visitors to subscribe to a newsletter, download a white paper, or download a trial version of software or it could be an immediate prompt enticing the prospect to buy now.

When producing a conversion video, it’s important to understand what you want your customer to do as a result of watching the video online. Do you want the user to download a white paper? Then make sure you prompt the user to so and provide links on the page where the video is hosted. Make it as easy as you can for the user to do what you’re asking him to do.

Viral Videos
Viral videos are online videos that viewers find interesting enough to share with others. Most often, this happens organically though many companies attempt to create videos specifically with hopes that the videos will “go viral.” This type of video is most often found on video-sharing sites such as YouTube rather than on corporate Web sites. If you’re hoping for a viral video sensation, you’ll want to create a video that’s funny and unexpected. In addition, you’ll need to post it on the popular video-sharing sites so that it is more easily discovered and shared.

Understanding what you want to accomplish with your online videos before you begin shooting is an important part of the video production process. Once you understand what you want to accomplish, you can then create a workable plan and shoot your video with confidence.

Testimonial Video: Tips for Putting Your Customers at Ease

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Testimonial videos are terrific tools both online and off. After all, having real customers praising your work adds credibility and helps convince other customers that your product and service are great. Many companies post testimonial videos on company websites and video sharing sites like YouTube while others use them on promotional DVDs or play them during trade shows and other events. Regardless of how you use the video testimonials, you’ll need to first produce them. This involves asking a past customer to appear on camera and then planning, shooting, and editing the video.

Because you are using actual people and not hired actors, expect some resistance on the part of your customers. Some will be happy to provide you with a written testimonial but not necessarily comfortable in front of the camera. Others will be fine with appearing in person but a little hesitant about the process. Your job is to find satisfied customers who want to appear in the testimonial video and then put them at ease about the process.

In addition to being nervous about appearing on camera, customers are often nervous about what they’re going to say. In fact, you can put your customer at ease right away by letting her know that you’ll employ a professional script writer who will meet with her ahead of time. The writer will find out about the customer’s experience with your service and then write a brief video testimonial script using the customer’s lingo.

By collaborating with the customer, a script writer is able to create an authentic sound bite that fits into your allotted time slot. Audiences, especially online audiences, have short attention spans. This makes timing crucial. Each testimonial video or topic should be no longer than 30 seconds. Since you know ahead of time that the video will only be 30 seconds long, let your customer know that you’re not expecting a full blown documentary but rather a short clip about the length of a television commercial. This coupled with the fact that a script writer will be involved can work wonders at convincing your customer to speak out on your behalf.

Depending on the product or service, you may want to shoot the testimonial video in a studio or at the customer’s location. For example, if you installed a custom pool, shooting on location makes sense. On the other hand, if the customer has purchased a line of hair care products from you, shooting in a studio may be the smarter choice. Let your customer know where you intend on shooting the video testimonial and play up the benefits of whichever location that may be. For instance, shooting at home by the pool means that your customer doesn’t need to travel while a studio shoot means that the customer doesn’t need to worry about the background, lighting, or sound.

Regardless of location, having teleprompters on the set is well worth the investment as doing so ensures that the key talking points are not overlooked. Not only do teleprompters ensure that the script is delivered as it was designed, they can also put the customer at ease. With teleprompters, fears of forgetting the script or having to memorize lines quickly go away. Let your customer know that teleprompters will be available and how easy they are to use.

When it’s time to shoot the testimonial video, put your customer at ease by letting her know that you can shoot the scene as many times as it takes and that you can also edit out any flubs. Have a glass of water handy and treat her like a star. Make it fun and maintain a relaxed attitude. Finally, let your customer know how much you appreciate the video testimonial.